Agency Applications

What this funds

The transfer authority provided to the Department in the Department of Defense and Labor, Health and Human Services, and Education Appropriations Act, 2019 (P.L. 115 245) and expanded in the Consolidated Appropriations Act, 2022 (P.L. 117-103) has enabled the Department to make significant progress in modernizing legacy IT systems. The Department will continue to use the "Expired Funds" transfer authority to improve the delivery of services for American workers. The Department uses these funds to modernize a host of legacy agency applications, including enterprise applications. Many of DOL's systems and applications are outdated and cumbersome. These legacy applications are costly to maintain, inefficient for both Federal staff and citizens to use, and are less secure than modernized alternatives. This authority enables DOL to modernize systems to ease citizen access to DOL services, mitigate security issues due to legacy technologies, and reduce the increasing costs of supporting incompatible and obsolete technologies. Each effort will improve reliability and accessibility for citizens to the Department's programs for employment, worker safety and health, and benefits. Using Expired Funds to modernize the Department's infrastructure and invest in systems and services that bring value to the Department as a whole not only bolsters DOL's overall security posture to mitigate risk across the Department but also is critical to DOL's success in delivering needed shared capabilities to all of its agencies. In utilizing the Expired Funds authority to its full potential, DOL will lessen the need for its agencies to reprioritize mission critical program funds to bring critically needed operational enhancements and federal oversight to the Department. DOL has successfully used Expired Funds to develop a modern case management system, Wage Integrated System for Enforcement, for Wage and Hour Division (WHD) which replaces four existing legacy applications. The system optimizes enforcement and financial processes in one streamlined platform that integrates with Treasury for payment automation, improving WHD's ability to recover back wages for vulnerable workers while reducing processing time and administrative burden. DOL also completed integration of Pay.gov with H-2A invoice payments through the Employment and Training Administration's Foreign Labor Application Gateway, which streamlines payment processing for temporary agricultural worker certifications, reducing process time and improving service delivery for employers while ensuring proper fee collection and accountability. The Department successfully completed the transition from its legacy Interactive Voice Response system to the Genesys Cloud Contact Center as a Service platform. This enterprise-wide project migrated 3,355 users and office accounts across 20 agency groups. The modernization was completed on schedule and under budget, achieving nearly $3 million in cost savings through efficient resource management, reclaimed labor hours, and elimination of future licensing and support costs. This transition enhances DOL's customer service infrastructure, supporting the Department's commitment to cloud modernization, cost efficiency, and improved customer experience for millions of Americans seeking unemployment benefits, workplace safety information, and other critical services.

Extracted from Working Capital Fund Programs, p. 7. Verbatim; nothing here is paraphrased.

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