IT Operations

What this funds

Operations budget activity provides the necessary operations and maintenance resources to Operations will support the President's Management Agenda and continue to support the enterprise-wide shared services model by promoting a modern, secure, and innovative IT environment. IT Operations will also support the telecommunications services and IT personnel costs as described above. All these efforts aim to improve implementation and service delivery for the American workforce. IT Operations activities include: ' Providing ongoing and continuous infrastructure and operational support to the ' Continuing to implement zero-trust architecture. The majority of the development work will be funded from the IT Modernization appropriations and the Technology Modernization Fund award, but it will be maintained through the Working Capital Fund. ' Continuing the workstation refresh initiative. The refresh process is on a 5-year release cycle, and OCIO continues to stagger replacements to generate a cadence of displacing/refreshing one-fifth of DOL's hardware on an annual basis. ' Operating the modernized cloud-based Contact Center as a Service platform, which improves call routing, provides secure and scalable tools that integrate with enterprise ' Hosting and licensing the ServiceNow platform, which provides mission-critical functionality for employees to request, receive, and manage mission essential IT support services and to manage IT assets. ' Supporting the DevSecOps operations, which integrates cybersecurity practices into the software development lifecycle. The program supports over 50 applications and handles ' Providing enterprise service desk support to DOL employees. Scored a 97.77% customer ' Operating and enhancing the Enterprise Data Platform, DOL's data warehousing and analytics capability. The platform provides secure, flexible, enterprise-wide capability for ingesting, processing, analyzing, and presenting data generated across DOL agencies. Enhancements will improve data accessibility for decision-makers, enable better integration of data across organizational boundaries, support advanced analytics and artificial intelligence initiatives, and provide self-service analytics capabilities that drive ' Complete Zscaler integration with CyberArk for admin access, which ensures that access ' Migrate CyberArk to the cloud, thereby strengthening DOL's security posture, enhancing resilience, and seamlessly integrating with cloud applications. ' Increase the total number of Login.gov production applications with single sign-on

Extracted from Working Capital Fund Programs, p. 7. Verbatim; nothing here is paraphrased.

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